Questions about Open and Found
Short answers to what people ask most. This page is a summary. Our Privacy Notice and Terms are what actually apply, and if anything here seems different, they win.
About Open and Found
What is Open and Found?
Open and Found lets a local business reserve a page name, like yourname.openandfound.com, and later set up a
free page that AI assistants and agents can read. It also has a free checker that tests
whether a website publishes information for AI agents.
Is it free?
Yes, Open and Found is free today. It's in early access, so features may change and some aren't available yet.
Does Open and Found take bookings or payments?
No. Open and Found doesn't take bookings or payments today. Your free page tells customers and AI assistants how to book you, for example by WhatsApp or Instagram DM, and they book with you directly.
Do I need a website?
No. You can claim a name without one. If you have a website or an Instagram page, you can add the link later, but you don't have to.
Will AI assistants send me customers?
We can't promise that. Each AI assistant decides for itself what to read and recommend, and we don't control them. Open and Found is free and provided "as is", with no guarantees, to the extent the law allows.
Your page
When will my page go live?
When you choose. Sign in at openandfound.com/manage, open your page and press Go live. Nothing is published until you say so. Your email and WhatsApp number show on the page only if you tick the box to show them. You can take the page offline any time and put it back later. If your page has never gone live within 18 months of signing up, we delete your details.
Will search engines show my page?
Once your page is live and says what you do and where you work, search engines and AI assistants can find it. Pages without those details stay out of search until you add them.
How do I report a page?
Every page has a report link at the bottom, or email hello@openandfound.com with the page address and what's wrong. We may take a page down if it breaks our Terms.
Do I own my page name?
No. Reserving a name lets you use it on Open and Found while you follow our Terms. You can't sell or transfer it. Names are first come, first served, and don't use a name you have no right to, such as another business's name or trademark. We may refuse, reassign or remove a name, for example after a trademark complaint.
Who can sign up?
You must be at least 18. If you sign up for a business, you're confirming you're allowed to act for it.
How do I change my details?
Sign in at openandfound.com/manage with the email you claimed with. We email you a link that works once, for 15 minutes; there's no password. There you can add or change your services, prices, service area, website and links to your Instagram, Facebook, TikTok or Google Maps profile. To change your business name or contact details, email hello@openandfound.com.
How do I delete my page?
Sign in at openandfound.com/manage, open the page and choose Delete my page and details. Your details are removed straight away, and any copies in our backups are gone within 30 days. We keep only the page name itself, not linked to you, so nobody else can take it. Can't get into that email any more? Email hello@openandfound.com. We may need to confirm it's you.
Your data
What do you collect?
What you type into the form: your business name, the name you reserve, what you do, your city and country, and your email. WhatsApp and anything else, like services and prices, is optional. We also keep a record of your consent and the country your connection came from. We work out your rough location from your connection to suggest names and stop abuse, but we don't store your IP address with your signup. When you sign in, we keep a short record of the link and a sign-in session for up to 30 days.
Will you message me?
Yes, by email, or WhatsApp if you add a number. To claim a name you tick a box agreeing that we can email you a sign-in link and message you about your page and customer requests near you. You need to tick it to claim a name. You can stop messages at any time using the link in any message, or by emailing us. We may still send messages needed to run your page, like security notices.
Do you sell my data?
No. We don't sell your personal data or share it for advertising. We share it only with Cloudflare, which runs Open and Found, and, once we start passing on customer requests, with affiliated service marketplaces run by the same owner, only as needed to send you those requests.
Where is my data stored?
With Cloudflare, in the European Union. Our service providers may access it from other countries, including the United States and Canada. See the Privacy Notice for how long we keep it and who can access it.
Why is there no cookie banner?
Open and Found sets one cookie, only to keep you signed in after you use a sign-in link. It lasts up to 30 days and is removed when you sign out. Cloudflare's security and bot checks may use cookies that are strictly necessary. There are no advertising or analytics cookies, so there's nothing to ask you about.
What are my rights?
Wherever you are, you can ask to see, correct, move or delete your data, and withdraw consent at any time. Email hello@openandfound.com. The Privacy Notice has the full list.
Still have a question?
Email hello@openandfound.com.